Shipping InformationWe offer the following delivery services
We offer FREE DELIVERY on selected items (as shown on the product page), provided all items in the basket have this ICON then your order will have no delivery charge, however, regional surcharges may apply and will be clearly shown at checkout.
Your order will be delivered on a Standard Delivery service.
For customers who opt for Standard Delivery we will despatch your goods within 3 days (excluding weekends and bank holidays) and these will be delivered by one of our courier partners on a 2 or 3 day service, so it will take 5 or 6 working days to get the goods to you.
Our AIM, from all the staff in our operations and warehouse teams, is if a customer places an order on a Sunday we aim to have the goods delivered on Friday!
All items showing our ‘24hr icon’ are available for Express Delivery, for only an additional £2.99.
To make things easier for our customers we show on the product page beside the icon when this will be delivered if Express Delivery is selected at the checkout.
Please Note: The delivery date changes each day at 12 noon and will also change to take account of weekends and courier bank holidays.
Some of our bulkier items require a TWO MAN delivery service. Our courier partner will contact you directly to arrange a time when they will deliver the order.
We use this ICON to draw your careful attention to information regarding the delivery of the product you are considering purchasing.
This will most commonly be to alert you if despatch is likely to take longer than our standard 3 days (e.g. plants which are despatched when they are ready, goods despatched from one of our satellite warehouses or goods currently in transit from our supplier). We will also alert you if some of our larger items have any delivery area restrictions (e.g. Mainland UK only).
You will be reminded and asked to accept any exceptions to our standard 3-day despatch terms during the checkout process.
Depending on the courier service we need to use for your order, delivery addresses in the following areas may require us to make a customised delivery charge. If a customised charge is required this will be clearly indicated at the shipping options page.
G83, IV3-IV40, IV52-45, IV63, KW1-14, PA20-40, PH19-40, PH50
HS, IV41-51, IV55-56, KA27-28, KW15-17, PA41-49, PA60-78, PH41-44, ZE
Isle of Man
For orders placed over the phone we apply an additional £1.99 charge to cover the cost of our customer service staff (and to encourage you to order online; it's cheaper for us if you do!).
The majority of goods are shipped from our central warehouse; a few products are shipped from other locations and in these cases you may receive more than one delivery.
Tracking your order
We know once you have placed your order you want to know when it will be delivered, we will keep you informed by sending you an email to let you know: -
- 1. Which of our courier partners will be delivering your order
- 2. The courier tracking reference number
- 3. A link to the courier tracking website
If for any reason you are not able to track your order using the details on this email then please get in touch using our customer contact form.
If your goods arrive damaged when delivered then we apologise and will do everything we can to rectify the situation.
IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us within 48 hours using our customer contact form. Failure to do this may result in the item not being replaced.
The legal stuff
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Greenfingers.com are entitled to withdraw the offer.
Greenfingers.com will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of Greenfingers.com's contracts with customers please see our full Terms and Conditions.