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Customer Service Feedback

14/11/2016
I would like to send my thanks for sorting out this problem without delay or fuss. I have received my new parcel, but haven't got round to opening it yet (I'm sure it is fine!).
14/11/2016
Thanks for your help Nicola, you have been very courteous and considerate.
14/11/2016
Excellent service and item delivered on time
14/11/2016
I have wonderful service from Greenfingers. They have given me a great garden
14/11/2016
Easy shoppinggood productgood delivery all in all a good experience
26/10/2016
Many thanks Kirsty, could you forward this to your manager, as I feel you have done a wonderful job in sorting this out, even when the suppliers were giving you the runaround, some people would have given up in frustration as I nearly did. I was very close to sending the whole thing back and asking for a refund. Thank you again for your excellent endeavour
26/10/2016
Regarding the Wheelbarrow this took far longer than it should. I therefore contacted your customer service by 'phone - I am deaf so I would have preferred e-mail. Nonetheless, with my special 'phone, I could hear Kirsty, the young lady who handled my concern/complaint. I have nothing but praise for Kirsty - she pulled all the stoppers out and my wheelbarrow arrived first thing this morning.
26/10/2016
Very pleased thank you
26/10/2016
Very satisfied thank you
26/10/2016
Mirror was just what we expected great value and good experience with customer service, very reliable company, will use them again
03/10/2016
Just wanted to say how pleased I am with the arch I purchased. It looks really lovely I did not want a black one as they look really stark on the eye where as they brass one is beautiful even my husband thinks so

Thank you
03/10/2016
Have used this site a few times now for items such as garden furniture to decorative items its very easy to use Ive never had any problems and is the first site I goto now
03/10/2016
Very happy with my purchase will be buying another soon good quick service
03/10/2016
The etagere received had a fault in one of the parts My complaint was dealt with promptly and I received a replacement part in a matter of days Impressive service
03/10/2016
I have visited Greenfingers website many times over the years and have always found it easy to navigate Delivery of items have always been on time in some cases before estimated delivery dates Your customer service staff have always been very helpful and any problems resolved quickly Keep up the good work its a pleasure to peruse your website
07/09/2016
Thank you again for all your care and attention to my problem and for the generous gift voucher which I'm sure I'll use next time I shop with you.
It's good to find a company that works in such a professional way.
07/09/2016
Thanks again for your prompt and understanding response to my tale of woes. This is excellent customer support and I will not be put off using your company again.

07/09/2016
I would like to thank Blair for his help with this and I'm impressed with your customer service.
02/09/2016
Thank you so much for your prompt attention regarding the table.
I have told our residents and they are delighted with the outcome.
We have already enjoyed using numerous garden items purchased from green fingers and we are all impressed with the quality.
and your prices.
02/09/2016
I just wanted to say as someone who orders online i have been very impressed with Greenfingers. From ordering on your website to receiving the products in a timely manner, also your call center was very professional and did not make me feel just like another number.

02/09/2016
Garden set arrived today very promtly. Very impressed with the quality and how easy it was to assemble, also the service I've received from you has been excellent. Many thanks for a splendid service
22/08/2016
Received my item on time and well packaged
22/08/2016
The item ordered was excellent at a price that was lowest found on the internet
22/08/2016
Thanks Kirsty for your invaluable help. I believe my sister has been in touch with the plank details.
Thanks again you're a star
22/08/2016
I really appreciate the fact that you took notice of my email and my problem, that you acted upon it so quickly and it has all been dealt with very efficiently. I congratulate you, and am very grateful. All I have to do now is deal with the squirrel, which will not be as easy as dealing with your kindness!

22/08/2016
Just a note to thank you for an excellent service! I ordered a small garden table, potting table and garden bench - each item is better quality and design than I had hoped for and they were easy to assemble ! They were also delivered more swiftly than expected! I am delighted with my purchases .
01/08/2016
Many thanks Caitlin.
Thanks also for the way you have handled this. I have been very impressed with your Customer Service!
01/08/2016
Thank you for your email. I appreciate your response and will certainly recommend your website to friends. In fact I already have!
01/08/2016
I'm very happy with the items I ordered and with the great service thank you
20/07/2016
I think I have mentioned before how happy I have been with your company. Fingers crossed that the weather will change and as soon as we have the next sunny day I will sit on it and drink a toast to your company to say thank you.
20/07/2016
Many thanks for your response and your positive handling of the unfortunate problem.

I think you and your company have been first class in turning a negative into a positive

and I would certainly deal with you again based on this experience.
20/07/2016
Just to say thank you for your swift response. Excellent customer service
20/07/2016
Thank You Caitlin outstanding service.
05/07/2016
I am very pleased with all the items ,speed of delivery and value for money. I will order again from you in the future. Thank you.
05/07/2016
Please pass on my thanks to all concerned. I have to say that the whole customer service experience in this matter has been second to none. 10/10 - well done!
05/07/2016
Good and prompt service and goods were as described
05/07/2016
Table and chairs look great very pleased so far just need some nice weather Great to deal with and delivered on timeThanks we will buy from you next time without a doubt
17/06/2016
Thank you for your brilliant customer service, I will certainly be using you again and recommend you to my friends and family
16/06/2016
Many thanks for letting me and thank you again for a very responsive and great level of customer service.
Will definitely shop again with Greenfingers.
16/06/2016
Thank your prompt response. I really am impressed by your customer service. I will be telling my friends and family about how good you are.
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