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Customer Service Feedback

17/02/2017
Goods have arrived safely. I am very pleased with the potting table. My compliments to your packing team I have had more delicate goods delivered without the protection on my delivery.

Thank you for your prompt service
17/02/2017
Brought a car port from Greenfingers had a problem with the delivery but Joanna sorted out so quickly. We have never had such good customer service. Nothing was too much trouble. The problem was sorted out so quickly. If there was an award for service Joanna and Greenfingers deserve it. Thank you Joanna such a pleasure doing business with the company and such a delightful lady
10/02/2017
Hi Nicola,
Thanks for all your help and I really love these shelves. I have left you a 5 star review.
10/02/2017
That is great, thank you very much!
10/02/2017
Excellent site love shopping with Greenfingers
02/02/2017
Delivery received this morning. Thank you for a very swift resolution.

02/02/2017
Thank you so much, I really appreciate it

02/02/2017
Hi Caitlin
I have as promised placed a positive Trust Pilot review on your excellent service and product.
02/02/2017
Thank you very much for your help Nicola and for organising the replacement.
We look forward to receiving it.
Thanks again
02/02/2017
Thank you so much for your excellent solution and I look forward to recieving the replacement hurdle in due course.


Many thanks for your help.
27/01/2017
Many thanks for your speedy reply. The products we have bought from you are excellent and have been easy to assemble, we look forward to ordering more items from you in the future.
27/01/2017
Many thanks Caitlin that is a rather generous interpretation of your
Warranty. Five star treatment which I will publicise on Trust Net.
27/01/2017
Thank you so much for your excellent solution and I look forward to recieving the replacement hurdle in due course.
27/01/2017
I would like to commend Greenfingers on your excellent customer service. Thank you so much for all of your help.
27/01/2017
Many thanks for resolving this so quickly
13/01/2017
Excellent service bench cover exactly what I was looking for Good quality easy to fit
13/01/2017
Very quick service and excellent notification of intended delivery times Thank you
13/01/2017
Great service especially when I had a query it was resolved immediately without any hassle to myself and I appreciated this. Would without doubt use this company again
30/12/2016
I thank you whole heartedly, as it's not often these days such a thing us done.. I applaud you on your customer services!! Top notch to be honest.. I will call if not this week, it will be middle of next week... Thank you
30/12/2016
I just wanted to thank you for the help you and your colleague gave me regarding the table and chairs I bought from Greenfingers.com for my mum.

I received the replacement table and chairs yesterday and my mum is very happy with them, so I am happy with them. They are safely packaged away for next summer, if we get one that is?

I really appreciate both of your help and shall be looking for something to buy from Greenfingers for my own garden soon too.
30/12/2016
Thank You Caitlin
Excellent service - will be sure to leave +ve feedback
30/12/2016
I always find shopping with Greenfingers easy and efficient
16/12/2016
I just wanted to say as someone who orders online i have been very impressed with Greenfingers. From ordering on your website to receiving the products in a timely manner, also your call centre was very professional and did not make me feel just like another number.

16/12/2016
Dear Petplanet, I telephoned Customer Service this morning, as I was unable to activate the Checkout button towards the end of my online order. Your lady Nicola, who was the most courteous, pleasant and helpful Advisor I have spoken to in many years, could not see a problem on your system which might account for this and I placed my order by telephone, with her.Thank you for your continuing excellent service, backed up by excellent Customer Service
16/12/2016
Thanks for your help. We are very impressed with the customer service received from yourself and your company and have recommended you to our family and friends.
16/12/2016
Many thanks kirsty, could you forward this to your manager, as I feel you have don a wonderfull job in sorting this out, even when the suppliers were giving you the runaround, some people would have given up in frustration as I nearly did. I was very close to sending the whole thing back and asking for a refund. Thankyou again for your excellent endeavour
16/12/2016
Such an easy site to follow
08/12/2016
Thank you so much for my delivery today of two garden statues. I would recommend you to all family & friends as so impressed with your prompt service. Ordered Wednesday evening dispatched Thursday arrived today Friday here in Norfolk. Just amazing ,we were kept updated from time of order. So pleased with every aspect of this product. Thank you all. We will definitely be using you in the future for gardening needs.
08/12/2016
Easy shopping good product good delivery all in all a good experience
08/12/2016
I was impressed how quick you emailed me that the stock was in and the speed I received your product
08/12/2016
Excellent service would highly recommend Look forward to my next order
08/12/2016
Greenfingers certainly understand what customer service is all about thank you for your kind and speedy attention to my resolved issue
08/12/2016
I placed my order the goods were delivered sooner than promised The products were exactly what I was looking for Over all this was an excellent shopping experience thank you
14/11/2016
I would like to send my thanks for sorting out this problem without delay or fuss. I have received my new parcel, but haven't got round to opening it yet (I'm sure it is fine!).
14/11/2016
Thanks for your help Nicola, you have been very courteous and considerate.
14/11/2016
Excellent service and item delivered on time
14/11/2016
I have wonderful service from Greenfingers. They have given me a great garden
14/11/2016
Easy shoppinggood productgood delivery all in all a good experience
26/10/2016
Many thanks Kirsty, could you forward this to your manager, as I feel you have done a wonderful job in sorting this out, even when the suppliers were giving you the runaround, some people would have given up in frustration as I nearly did. I was very close to sending the whole thing back and asking for a refund. Thank you again for your excellent endeavour
26/10/2016
Regarding the Wheelbarrow this took far longer than it should. I therefore contacted your customer service by 'phone - I am deaf so I would have preferred e-mail. Nonetheless, with my special 'phone, I could hear Kirsty, the young lady who handled my concern/complaint. I have nothing but praise for Kirsty - she pulled all the stoppers out and my wheelbarrow arrived first thing this morning.
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