Customer Service Feedback

07/04/2014
Just to say another thank you for your assistance.

The new set of chairs are not the pride and joy of my son and his partner. They love them!

Best Wishes
07/04/2014
Just to confirm that I received the replacement you kindly sent me and now my husband has erected the new one, so all seems well.

Many thanks for your kind help,
07/04/2014
Good Afternoon

We would just like to say we have received our new garden table and are over the moon with it. It is now in the garden (hubby didn't waste a second to put it up) with all our other wooden furniture.

Once again a huge thank you to you and all your colleagues.
03/04/2014
Dear Sirs,

I am responding to your request for customer feedback. I am delighted with my garden table and chairs and with your service. My order arrived very promptly and the man who delivered it was extremely helpful. I was unable to open the box for two days and you replied to my email telling you this and reassuring me it did not matter if in the unlikely event the goods were damaged I would be out of time.

Thank you. I fully intend to order from you again.

Yours faithfully,
03/04/2014
As promised, items received today in Cheltenham at 9.45am. Arrived in perfect order.

Delivered by a very helpful driver from Tuffnells, Bristol Depot.


The table assembled and chairs unpacked - now hoping for sunshine in Gloucestershire!


Yours sincerely
29/01/2014
We are delighted with the patio set, it came very quickly and assemblied easily, all we want now is some warm weather to start using it.
29/01/2014
I have today received my trees and I am over the moon not only with the products but with the service FANTASTIC,
29/01/2014
The Loreto garden chairs and the Tropicana table were bought for a christmas present for son and daughter in law, who had just recently married. They were thrilled with them and said that they were exactly what they had been looking at to buy in the summer. Both the table and chairs are well made, sturdy and strong. We would like to thank GREENFINGERS.COM for such an easy transaction, quick delivery and very good price on the garden furniture.
Sadly as with the british weather they will have to wait to use them. They can't wait to use them. many thanks and hope to deal with you in the future.
14/01/2014
Dispatched very promptly and although damaged in transit the damaged items have been replaced without any fuss or issues and again the defective items were dispatched with all possible speed, very impressive.

The item was assembled with ease using very basic tools and is providing the protection for tender plants as envisaged. It appears to be very good value for money and a repeat order would be made should an additional item be desired.

The experience has been entirely positive and is already providing much pleasure.

26/08/2013
I don't usually do this but I have had a number of items from Greenfingers.com recently and they have all been delivered as per schedule and the quality of the goods purchased has been exceptional. I had a small problem with one of the items which was dealt with in the most speedy and professional manner - couldn't fault it.

Your goods are well priced, you have a easy to navigate website, excellent delivery service and all supported by an exemplary customer service department.

How refreshing !

I will definitely use you again.
23/08/2013
Thankyou for a great product at a great price with excellent service delivery. I use the chair every day rain or shine reason being I did not want it for garden use but to use by computer desk. I wanted a chair with a high back which I could fold up if and when required and this fits the bill ideal as it as the added bonus of multiple back rest positions Ideal! To make it a little more comfortable I have added some extra back and seat cushioning I salvaged from some other we know longer use.

I would give the product 5 stars and certainly recommend to others.

12/08/2013
Very happy with my chair, bought it for business and intend to get company logo printed on it - it's great because its wider than others I've seen to accommodate various sizes of people. Will definitely recommend this product and the company to everyone. Chair arrived within a couple of days as well.

Thankyou Greenfingers!
05/08/2013
"the items I received were just as they were described. The ladies fork was really sturdy and pretty, and the two solar wind spinners are delightful. We love the different colours and they are really bright. They arrived very quickly and were beautifully wrapped"



30/07/2013
I received the water butt very quickly and in good condition, am very pleased with the item overall but noticed that the tap is quite small compared to the identicle butt that I have here. Not a big issue just takes slightly longer to fill my can. If I had to award points 9/10 and good value.


19/07/2013
"My order was dealt with very quickly, and I received all my order extremely well packed as well, which I was

very impressed with to, but then All my orders I have received from Greenfingers, is always well packed.



My order consisted of: Hanging Baskets, Square Planting Baskets, A Boot Flower or Pot Planter with Rabbits on,

Miracle Grow Plant Food Pellets, and Slug Pellets, Pink Bird Seed Feeders in aid of Cancer Donations Of Both Feeders.



All my order was very good value for money, and Very Well Made Too"
18/07/2013
"Thank you for your excellent customer service"

16/07/2013
"just to let you know sofa has been delivered and is ok i would like to say a BIG THANKYOU
to you and your team for being so prompt and efficient with the query i had and just to say i would not hesitate to recommend greenfingers to any friends and family many thanks"
12/07/2013
Hi Green fingers
I purchased a regent Park table , I am disabled yet it was easy and quick to assemble.
I was especially pleased to see how solid it was and it was pleasant to use in this fine weather .
thank you again

10/07/2013
I must start by saying how both pleased and not so pleased I
was in discovering your website.

Pleased: In finding your Garden Furniture, and purchasing
"The Ornate Garden Furniture Set" which I am very pleased with. It gives
my garden a special look. Iam extremely pleased with it. You can say
they all look the same wherever you go, but yours caught my eye and
looked to be the one I had wanted,

Not so pleased: Knowing it will cost me money every time I
open up your website which is so extensive. I won't be able to just come
"in and go". Looking around your website gave me ideas for certain spots
in my garden, needless to say they didn't stay ideas very long. AIl I
wanted was some Bamboo Screen, what happened I bought Plants
etc and I have just made out an order for more. Knowing and not
having to be told wont be the last. I think the prices may have
something to do with it.

All joking apart I find that now I have no transport of my own,
this a wonderful way to do my gardening. You have stock of everything,
and the plants I have no idea or anthing about, but the way you lay them
out with Pictures, how they grow ie: height, bushy, what you must do to
look after them and your staff are very helpful. The likes of me
coudn't ask for much more in from your website.

"On your computer you can Look At It" " You Can Choose It" " You Can Buy
It" "You Can Receive It" "You Can Plant It" " You Can Lay Back And
Enjoy It"

With this treatment and assistance to your customer I
personally would never have thought of doing anything in my garden

Thank You Very Much.
05/07/2013
Hello Greenfingers
My shed arrived yesterday, and I am absolutely thrilled with it. It's my very own personal shed - my first one - and it is already standing proud and looking fab. The packaging and delivery were splendid. Thanks very much.

04/07/2013
Hello I would just like to say thank you for your excellent service and Products Each of the three or four times that I have bought stuff from you the delivery has been very quick I would just like to say thank you very much for your wonderful service and I will recommend you to family and friends
Many thanks
01/07/2013
I bought a couple of the Gardman wind chime solar lights a couple of years ago and was so delighted with them that not only did I recommend them to a friend who also bought a couple, I bought a further one as a gift for my daughter and she is also 'chuffed' with it.



They are an extremely attractive addition to my garden. I cleaned them up at the end of the summer, put them away for the winter and brought them out again a couple of months ago and, once again, they look lovely.



Thank you very much for stocking and supplying such a charming item.



I am VERY tempted to purchase another one!!!

21/06/2013
In the last year I have ordered about 10 times from Greenfingers. Each time I have ordered I have been impressed by the speed of delivery, the quality and price of the products and the standard of customer care shown.

I have recommended the Company to many of my friends and I always check their website whenever I have a gardening need.

Keep up the good work!

16/06/2013
The advanced weed tool works well and is good for dandelion root removal.
The design saves bending and is easy to use.

31/05/2013
Can I just thank you for the amazing customer service I have received from your company. I would recommend your company strongly to anyone


31/05/2013
Hi

Goods received today, thank you. The Patio Set is brilliant, the best of it's type that we have seen this year and the value is unbelievable. My daughter (who is very particular) is absolutely delighted, she has been searching for weeks for such a set, but to no avail. Greenfingers to the rescue!!

Many thanks

Cheers
Ray Harris
30/05/2013
Thank you very much - I'm very grateful and extremely impressed with your customer care. I have bought from Greenfingers.com in the past, and will continue to do so in future, and will recommend you to family and friends. I'm a satisfied customer!

Thanks again.

29/05/2013
Goods received today, thank you. The Patio Set is brilliant, the best of it's type that we have seen this year and the value is unbelievable. My daughter (who is very particular) is absolutely delighted, she has been searching for weeks for such a set, but to no avail. Greenfingers to the rescue!!

Many thanks

28/05/2013
Hello!!
I would most willingly provide you extremely positive feedback!!! I have ordered twice now from you. Also, i will definitely continue to do so without hesitation. Prompt service, buy as seen. Quick and efficient delivery, plus you actually assist those that work by organising the delivery to safe place/neighbour.
I can't thank you enough and would always recommend you to my friends and my family.
My 2 seater swing seat is fab!! My potatoes are currently growing in my 3 grow bags and doing very well in the perfect miracle grow enriched compost!! Now, I'm sitting in front of my chimenea using your fuel blocks!!!! Lol your taking over my home!!!
So, seriously you guys at green fingers.com, you reach 10 out of 10 in my opinion, I would happily and confidently stand up and voice that statement to everyone!!!

Thank you
26/05/2013
All received just and put together just in time for this great weekend. The sun is shining and we are enjoying the comfort of the chairs and having lunch at the table. Thanks very much for an excellent service and the quality of the items is also excellent.
26/05/2013
All received just and put together just in time for this great weekend. The sun is shining and we are enjoying the comfort of the chairs and having lunch at the table. Thanks very much for an excellent service and the quality of the items is also excellent.

24/05/2013
Just to let you know I placed an order last Thursday and my goods were delivered first thing this morning. I would like to say that your customer service/website and delivery service is excellent and I will now be using you guys for all my garden bits and pieces.

Many thanks again

01/04/2013
I was really pleased with my table and chairs just what I wanted.
It was so easy to put together which was done the day we received it, just need nice weather now.
29/03/2013
The Romana planters look very good but because they are light in weight strong winds can cause problems.

27/03/2013
The Fairy is fantastic and was a present for my wife, she likes her that much she won't put her outside ! LT1464D

08/03/2013
"I just want to say how pleased I was with my order for compost etc, and the young man who delivered so pleasant and helpful. Being elderly and no longer driving, it was difficult to improve the state of the little garden I have outside my retirement flat here. Many thanks again"
05/03/2013
Everything arrived beautiful packaging I can't send a picture of the tools in use my garden is still solid with frost. However I am extremely satisfie4d with the service of Greenfingers and will be visiting again.
20/02/2013
"I just wanted to say thank you after having received my first order from Greenfingers.

I found some items for my garden birds at great prices and delivery was made today (Wednesday) after ordering on Sunday.

I have added you to my favourites as I will be sure to shop with you again"

09/02/2013
Hi. Can I please put on record that all of the orders I have had from

you have been way beyond expectations both in quality and delivery.

Without exception all have been extremely competitively priced and

and have recommended you to many many friends. For some reason

cannot log in to put review on line perhaps this could be used. Thanks

for just a brilliant site. Pam.x

02/02/2013
OS0180D
The item was dispatched quickly and I would certainly use Greenfingers again.
The bench cover is exactly as discribed and is of high quality with the material appearing to be strong to compete with all weather. A definate bargain at 9.99. 5 stars - an excellent product.

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